Vladimir Rozenfeld
216-262 Ridley Blvd, Toronto, ON, M5M 4N6
csa@goldstiv.com vladimir@goldstiv.com

416-489-6598

You may download this file from internet

http://www.goldstiv.com/cv.htm

 

Computer System Support Specialist

 

OBJECTIVE

 

Seeking a challenging opportunity as Desktop/Server Support, LAN / WAN Administrator, IT supports Specialist, Desktop/Network Analyst, System Security professional, or IS consultant

 

HIGHLIGHTS

 

· Hands-on Information Technology (IT) experience in areas such as data communication, network management, systems design, and TCP/IP network implementation

· University Degree in Computer Engineering plus Microsoft Certified Professional (MCP) Diploma

· Solid experience in Enterprise virus protection, network monitoring and system security

· Ability to work hard and have fun at the same time in a 24X7 environment

 

TECHNICAL SKILLS

 

Products:        Windows NT 4.0/2000/2003 Server, Windows NT Workstation /2000 Professional, OS/2 , Terminal server,          MS Exchange 5.5, 2000/2003 with OWA, Microsoft IIS, MS SQL 2000, Windows 95/98/ME/XP, MS/PC DOS,            MS OFFICE 95/98/2000/XP/2003 (Word, Excel, Outlook), Novell 3.x/4.x/5, Backup Systems (NT, Backup Exec /          Veritas, ARC serve)

 

Enterprise virus protection software and system security:  Symantec (Norton Antivirus, Internet Security, SSC),                      Trend Micro (PC-Cillin, Server Protect, Office Scan), CA (e-Trust), firewalls (hard and soft), IDS, Security        Consoles

  

Hardware:      Servers (COMPAQ/HP, DELL, NN – no name clones), Desktops (IBM, HP, DELL, ACER, NN),          Notebooks (IBM, COMPAQ, DELL, Toshiba), Network adapters, Hubs, Routers (3M, CISCO, Dynamode, SMC,            Linux based Net Winder), Switches, Print-servers (IBM, HP), Printers, Storage devices SAN and NAS, etc.

 

Additional:     FrontPage 2000/2002, HTML, scripts, Internet web page design tools, Imaging Tools GHOST, Boot /Image          Magic (PQM), Remote control and remote connectivity NetOp v. 7.x (DanWare), Symantec pcAnywhere and TS          Client, Lotus Notes/Domino, DNS, DHCP, WINS, Password Recovery Tools, integrated fax solutions

 

EXPERIENCE

 

System Security Analyst                                                                                                     2003-Present

Antek Systems, Toronto

 

· Checked the client’s Windows 2000 Domain infrastructure security and reconfigured it to baseline

· Installed Exchange 5.5, Exchange 2003 with MS Outlook and migrated user accounts, data and email to the proposed new environment, ensuring co-existence of both environments during migration efforts

· Led computer virus protection and system security policy and jobs for various companies

· Established remote control, VPN and remote connections to Windows 2000 Servers and desktops through Internet with Terminal Server Clients and NetOp software

· Installed LAN/WAN, system tools and software applications, performed computer troubleshooting

 

Senior Network Engineering Analyst                                                                                 2001-2003

Compudata Systems, Jerusalem

 

· Developed a high-level architecture for Windows 2000 Domain infrastructure with an Active Directory

   (AD), Terminal Server, desktop configurations, and messaging environment

· Installed Exchange 5.5, Exchange 2003 with MS Outlook and migrated user accounts, data and email to the proposed new environment, ensuring co-existence of both environments during migration efforts

· Performed, configured, and maintained PAN/LAN/WAN, network printing and print-servers

· Installed, scheduled, configured and performed troubleshooting of backups

· Built, installed, maintained and repaired desktops and servers

· Installed software applications, performed troubleshooting and system security efforts

· Migrated from Novell 3.x/4x Network to Windows 2000 Network and from NT to 2000/2003

· Led all computer virus protection policy and jobs for various companies

· Analyzed customer complaints carefully in order to detect problems quickly

· Provided 1st, 2nd and 3rd level technical support

 

System / Support Engineer                                                                                                  2000-2001

Praedicta Data Ltd, Jerusalem

 

· Led migration from Novell Network to Windows 2000 Network

· Built corporative intranet (LAN/WAN) with Windows NT/2000 Servers

· Installed, scheduled, configured and performed troubleshooting of backups

· Performed, configured and maintained network printing and Internet connection sharing (ICS)

· Built, installed, maintained and repaired desktops

· Supervised all computer virus protection and system security works in company

· Provided 1st, 2nd and 3rd level technical support

 

IT Team Lead                                                                                                                      1991-2000

ST&V Co Ltd, St-Petersburg

 

· Maintained and improved relationships with existing internal and external customers

· Managed telephone servicing functions for the entire technical support centre

· Delivered superior service to customers by optimizing resources

· Managed and co-coordinated rolls out of all customers facing technology

· Supervised the management and development of a highly motivated and trained team, to ensure business objectives were met or exceeded

 

Computer Engineer                                                                                                             1986-1991

Government Department of Management of Public Health services, St-Petersburg

 

· Provided 1st, 2nd and 3rd level technical support

 

EDUCATION

    

Master's Degree in Computers and Computer Systems                                                         1990               

Computer System Engineer, LENINGRAD INSTITUTE OF ELECTRICAL ENGINEERING – LETI

                       

CERTIFICATIONS

 

Technical Help Desk Brainbench Inc USA                                                                           2003

Computer Industry Knowledge Brainbench Inc USA                                                            2002

Network Technical Support Brainbench Inc USA                                                                 2001

MS Internet Explorer 6.0 Fundamentals Brainbench Inc USA                                              2004

MS Windows 98 Administration Brainbench Inc USA                                                          2001

MS Outlook Express 5.0 Fundamentals Brainbench Inc USA                                               2001

Computer Fundamentals (Win 95/98) Brainbench Inc USA                                                  2000, 2003

MS Windows 95 Administration Brainbench Inc USA                                                          2000, 2002

MS Windows 95 Navigation Brainbench Inc USA                                                                2000, 2003

Computer Technical Support Brainbench Inc USA                                                               2000, 2004

MCP Windows NT 4.0 Server support Authorized Microsoft Testing Center “Support”       2000

PC/XT Support specialist Special Computers Center                                                             1988