Vladimir
Rozenfeld
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416-489-6598You may download this file
from internet
http://www.goldstiv.com/cv.htm
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Computer System Support Specialist
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Seeking a challenging opportunity as Desktop/Server
Support, LAN / WAN Administrator, IT supports Specialist,
Desktop/Network Analyst, System Security professional, or IS consultant
· Hands-on Information Technology (IT) experience in areas such as data communication, network management, systems design, and TCP/IP network implementation
· University Degree in Computer Engineering plus Microsoft Certified Professional (MCP) Diploma
· Solid experience in
· Ability to work hard and have fun at the same time in a 24X7 environment
TECHNICAL SKILLS
Products: Windows NT 4.0/2000/2003 Server, Windows NT Workstation /2000 Professional, OS/2 , Terminal server, MS Exchange 5.5, 2000/2003 with OWA, Microsoft IIS, MS SQL 2000, Windows 95/98/ME/XP, MS/PC DOS, MS OFFICE 95/98/2000/XP/2003 (Word, Excel, Outlook), Novell 3.x/4.x/5, Backup Systems (NT, Backup Exec / Veritas, ARC serve)
Hardware: Servers (COMPAQ/HP, DELL, NN – no name clones), Desktops (IBM, HP, DELL, ACER, NN), Notebooks (IBM, COMPAQ, DELL, Toshiba), Network adapters, Hubs, Routers (3M, CISCO, Dynamode, SMC, Linux based Net Winder), Switches, Print-servers (IBM, HP), Printers, Storage devices SAN and NAS, etc.
Additional:
FrontPage
2000/2002, HTML, scripts, Internet web page design tools, Imaging Tools GHOST,
Boot /Image Magic (PQM), Remote
control and remote connectivity NetOp v. 7.x (DanWare), Symantec
pcAnywhere and TS Client, Lotus Notes/Domino, DNS, DHCP, WINS, Password
Recovery Tools, integrated fax solutions
EXPERIENCE
System Security Analyst 2003-Present
Antek Systems,
· Checked the client’s Windows 2000 Domain infrastructure security and reconfigured it to baseline
· Installed Exchange 5.5, Exchange 2003 with MS Outlook and migrated user accounts, data and email to the proposed new environment, ensuring co-existence of both environments during migration efforts
· Led computer virus protection and system security policy and jobs for various companies
· Established remote control, VPN and remote connections to Windows 2000 Servers and desktops through Internet with Terminal Server Clients and NetOp software
· Installed LAN/WAN, system tools and software applications, performed computer troubleshooting
Senior Network Engineering Analyst 2001-2003
Compudata Systems,
· Developed a high-level architecture for Windows 2000 Domain infrastructure
with an Active Directory
(AD), Terminal Server, desktop configurations, and messaging environment
· Installed Exchange 5.5, Exchange 2003 with MS Outlook and migrated user accounts, data and email to the proposed new environment, ensuring co-existence of both environments during migration efforts
· Performed, configured, and maintained PAN/LAN/WAN, network printing and print-servers
· Installed, scheduled, configured and performed troubleshooting of backups
· Built, installed, maintained and repaired desktops and servers
· Installed software applications, performed troubleshooting and system security efforts
· Migrated from Novell 3.x/4x Network to Windows 2000 Network and
from NT to 2000/2003
· Led all computer virus protection policy and jobs for various companies
· Analyzed customer complaints carefully in order to detect problems quickly
· Provided 1st,
2nd and 3rd level
technical support
System / Support Engineer 2000-2001
Praedicta Data Ltd,
· Led migration from Novell Network to Windows 2000 Network
· Built corporative intranet (LAN/WAN) with Windows NT/2000 Servers
· Installed, scheduled, configured and performed troubleshooting of backups
· Performed, configured and maintained network printing and Internet connection sharing (ICS)
· Built, installed, maintained and repaired desktops
· Supervised all computer virus protection and system security works in company
· Provided 1st, 2nd and 3rd level technical support
IT Team Lead 1991-2000
ST&V Co Ltd, St-Petersburg
· Maintained and improved relationships with existing internal and external customers
· Managed telephone servicing functions for the entire technical support centre
· Delivered superior service to customers by optimizing resources
· Managed and co-coordinated rolls out of all customers facing technology
· Supervised the management and development of a highly motivated and trained team, to ensure business objectives were met or exceeded
Computer Engineer 1986-1991
Government Department of Management of Public Health services, St-Petersburg
· Provided 1st, 2nd and 3rd level technical support
EDUCATION
Master's Degree in Computers and Computer Systems 1990
Computer System Engineer, LENINGRAD INSTITUTE OF ELECTRICAL ENGINEERING – LETI
CERTIFICATIONS
Technical Help Desk Brainbench Inc USA 2003
Computer Industry Knowledge Brainbench Inc USA 2002
Network Technical Support Brainbench Inc USA 2001
MS Internet Explorer 6.0 Fundamentals Brainbench Inc USA 2004
MS Windows 98 Administration Brainbench Inc USA 2001
MS Outlook Express 5.0 Fundamentals Brainbench Inc USA 2001
Computer Fundamentals (Win 95/98) Brainbench Inc USA 2000, 2003
MS Windows 95 Administration Brainbench Inc USA 2000, 2002
MS Windows 95 Navigation Brainbench Inc USA 2000, 2003
Computer Technical Support Brainbench Inc USA 2000, 2004
MCP Windows NT 4.0 Server support Authorized Microsoft Testing Center “Support” 2000
PC/XT Support specialist